Technical Product Manager

About the Role

We’re hiring a Technical Product Manager to work directly with customers, sales, and engineering. You’ll help customers implement Proaction, configure the platform for their needs, and build end-end product features across the stack based on what you learn from them. This role calls for the technical skills and customer focus of a forward deployed engineer, combined with the organization, AI-readiness, and technical scoping skills of an AI-native product manager.

You’ll work directly with the CTO and the engineering team to balance implementation timelines, ongoing support, and the needs of the broader product. You’ll use AI agents as your engineering team, guiding and reviewing their work while taking responsibility for solutions from discovery through deployment and follow-up.

Our stack includes a modern TypeScript backend (NestJS), PostgreSQL, and AWS infrastructure, with a React frontend.

What You’ll Do

• Work directly with customers to understand their workflows, requirements, and goals throughout implementation and ongoing support
• Partner with sales on customer needs and implementation expectations, and with the CTO and engineering team on technical feasibility and product tradeoffs
• Lead customer implementations, configuring and refining solutions as requirements become clearer
• Own ongoing customer support: investigate issues, communicate clearly, coordinate fixes, and follow through until customers’ needs are met
• Prioritize customer requests, bugs, and product opportunities, balancing urgency and sales needs with engineering capacity and the long-term health of the platform
• Take feature requests end-to-end: discover the problem, scope a solution, build and test it with AI agents, ship it, and validate the outcome with customers
• Decide when a customer-specific configuration is appropriate and when a need calls for a reusable product capability
• Give AI agents clear context and acceptance criteria; review and debug their work, coordinate QA, and ensure changes meet security, reliability, and code quality requirements
• Communicate priorities, progress, and tradeoffs to customers, sales, and engineering, and follow work through to completion

What We’re Looking For

• 5+ years of experience delivering production software in engineering, technical product management, or a closely related role
• Experience working with AI coding agents and the tools around them, including skills, hooks, context management, and automated checks; and experience applying them to real engineering work.
• Experience working directly with customers to translate business workflows and ambiguous requests into practical technical solutions
• Proven ability to own implementations or features from discovery through delivery and follow-up, while managing competing priorities and dependencies
• Strong judgment about when to move quickly, when to build for reuse, and when to involve other engineering expertise
• Experience building, implementing, or supporting enterprise SaaS platforms
• Clear communication and the ability to navigate the needs of customers, sales, and engineering
• Ability to work through unclear requirements, collaborate openly, and see problems through to a resolution

AI at Proaction

AI agents are a core part of how our engineering team works.

You’ll work hands-on with AI agents as your engineering team: giving them customer and product context, breaking down work, guiding implementation, reviewing code, testing, and iterating with tools like Codex. We expect you to go beyond basic autocomplete and use agents to move from a customer problem to a working solution.

You remain accountable for the technical decisions and the quality of what ships, including validating agent output, debugging problems, and knowing when to bring in the CTO or other engineering expertise.

If you aren’t excited to work hands-on with AI agents, this is not the right role.

Why Proaction

We’re building software to replace legacy systems in an industry that has long been underserved by technology.

As a Technical Product Manager, you’ll have:

• Direct relationships with customers and ownership over implementations, product delivery, and outcomes
• A direct role in customer, technical, and product decisions
• Equity in the company
• The opportunity to grow into a senior product and technical leadership role as the team scales

If you want to work closely with customers and build software that solves their problems, we’d love to talk.