Preventive maintenance
When service intervals are reached, Proaction coordinates with the driver and shop to schedule and complete service.
Service & Repair Fleet Program
Managed maintenance. Clear program costs.
Proaction coordinates preventive maintenance, repairs, shops, estimates, approvals, payments, and follow-up nationwide. Service payments and transaction-value program fees are shown separately.
Itemized fees
Based on transaction value
200,000+
U.S. service locations
Your accounts
Keep fleet numbers and rates
Proaction Professionals
Oversee every execution
The platform is priced per asset per month. Fleet Program fee rates and calculation bases are specified in your proposal.
Full-service execution
Modern managed maintenance.
Proaction can execute the entire maintenance process or only the work your team wants to delegate.
Repairs and breakdowns
Drivers can call or text Proaction to coordinate a tow, if necessary, and get directed to the right shop for repair.
Shop sourcing and scheduling
Use your preferred shops and fleet account numbers, or choose from 200,000+ service locations Proaction can work with.
Estimates and approvals
Proaction reviews estimates, checks warranties and policies, and secures approval according to your fleet's rules before work begins.
Managed execution
Proaction Professionals coordinate with the shop, track the work through completion, and pay the shop directly on your behalf.
Payment and reconciliation
Service payments and transaction-value program fees are itemized against your prepaid balance. Overages are invoiced; unused credits carry forward.
Open service network
200,000+ service locations.No closed network.
If a shop can service the asset and accept payment, Proaction can work with it. We coordinate through the phone, email, and payment methods the shop already uses.
Your existing accounts
Keep the relationships you already negotiated.
Bring your national accounts, fleet numbers, preferred providers, negotiated rates, and existing shop relationships.
Proaction open network
Go beyond a preferred network when the work requires it.
Proaction sources and coordinates additional providers based on the asset, repair, location, timing, and your rules.
Proaction execution
Voice agents + Proaction Professionals
One operating layer coordinates calls, emails, approvals, payments, follow-up, and records across every provider.
National providers
Local repair shops
Dealers & OEM facilities
Truck & equipment repair
Tire, glass & body
Specialty providers
Your accounts. Proaction's open network. Or both.
How pricing works
Your platform. Your programs.Clear costs for both.
The platform is priced per asset per month. Across all Fleet Programs, Proaction's fee is calculated on transaction value and shown separately from the underlying service payment. Your proposal sets the fee rate and calculation basis.
Platform subscription
Software priced around your fleet.
Platform subscription per asset per month
Scope based on your fleet and selected capabilities
Shared records for requests, approvals, and outcomes
Add the Fleet Programs your team wants to delegate
Pricing basis
Per asset per month
Fleet Program transactions
Service payments and fees, itemized.
Approved service payments remain visible
Program fees calculated on transaction value
Fee rate and calculation basis specified in your proposal
No additional out-of-network surcharge; program fees still apply
Transaction cost
Service payment + Proaction's fee
Illustrative repair transaction
See the shop payment and program fee separately.
Source service record
Approved shop invoice
Original shop estimate$2,340
Warranty adjustment−$420
Authorized shop payment$1,920
Shop payment$1,920
Source documents
Original estimateWarranty adjustmentAuthorization
Proaction
Transaction cost breakdown
Authorized shop payment$1,920
Program fee basisTransaction value
Program fee ratePer proposal
Program feeItemized separately
Transaction cost$1,920 + fee
Included in the record
Source invoiceApprovalShop paymentProgram fee
Illustrative amounts, not a quote or a savings claim. The program fee is calculated using the rate and transaction-value basis in your proposal. Platform subscription charges are separate.
Prepaid payment management
Fund the work. We manage the balance.
Prepay the expected monthly program spend agreed with your fleet. Proaction pays shops directly and itemizes service payments and program fees against the balance.
Approved service payments and agreed program fees are shown separately.
Overages are invoiced. Unused credits carry into the next month.
Illustrative starting balance
$25,000.00
Approved invoice
$1,920.00
Service provider
Paid directly
Proaction pays the shop directly
Monthly reconciliation
Service payments and fees itemized
- Approved shop payment
- $1,920.00
- Proaction program fee
- Per agreed rate and basis
- Overage invoiced
- If total spend exceeds funding
- Remaining prepaid balance
- After service payments and fees
The final balance includes the agreed program fee. No fee rate or final total is assumed in this illustration.
AI-assisted operations
Voice agents follow up. Proaction Professionals oversee.
Every execution is monitored through completion, so your team only steps in when it wants to.
Proaction voice agents
Contact providers, confirm availability, request estimates, capture status updates, and document each interaction.
AI-assisted operations
Connect updates to the right Case and Work Order, check policies, route approvals, and surface exceptions.
Proaction Professionals
Oversee every execution, review estimates, handle exceptions, and drive the work through completion.
Voice agent call
Provider
Local service facility
00:00
Availability confirmedIn progress
Estimate requestedWaiting
Completion ETA capturedWaiting
Conversation documentedWaiting
Proaction Professionals review
Estimate exception requires judgment before customer approval.
One visible path
Follow one repair from request to completion.
Every handoff becomes part of the same Case, Work Order, and service history instead of disappearing into calls, inboxes, and separate provider portals.
- 01
Case created
A driver, asset, system, or Proaction identifies the need.
- 02
Service sourced
Use an existing fleet account or Proaction's open service network.
- 03
Estimate reviewed
Pricing, warranty, policy, and repair scope are checked.
- 04
Work authorized
Approval happens automatically or through the person you designate.
- 05
Repair monitored
Shop follow-up, ETA changes, and exceptions stay documented.
- 06
Invoice reconciled
The source invoice is verified and the provider is paid.
- 07
Work Order closed
The complete service history remains in the Proaction Platform.
- 08
Billing stays visible
Service payments and program fees are shown separately against your prepaid balance. Overages are invoiced, and unused credits carry forward.
Service & Repair Fleet Program
Let Proaction handle the maintenance work.
Bring your providers, fleet accounts, approval rules, and existing processes. We'll show you the work Proaction can handle, with service payments and transaction-value program fees itemized.