Preventive maintenance
When service intervals are reached, Proaction coordinates with the driver and shop to schedule and complete service.
Service & Repair Fleet Program
Managed maintenance without the fees.
Proaction coordinates preventive maintenance, repairs, shops, estimates, approvals, payments, and follow-up nationwide.
$0
Traditional program fees
200,000+
U.S. service locations
Your accounts
Keep fleet numbers and rates
Proaction Professionals
Oversee every execution
Parts, labor, and other approved services are billed separately.
Full-service execution
Modern managed maintenance.
Proaction can execute the entire maintenance process or only the work your team wants to delegate.
Repairs and breakdowns
Drivers can call or text Proaction to coordinate a tow, if necessary, and get directed to the right shop for repair.
Shop sourcing and scheduling
Use your preferred shops and fleet account numbers, or choose from 200,000+ service locations Proaction can work with.
Estimates and approvals
Proaction reviews estimates, checks warranties and policies, and secures approval according to your fleet's rules before work begins.
Managed execution
Proaction Professionals coordinate with the shop, track the work through completion, and pay the shop directly on your behalf.
Payment and reconciliation
Payments draw automatically from your prepaid balance. Only overages are charged, and unused funds remain as a credit.
Open service network
200,000+ service locations.No closed network.
If a shop can service the asset and accept payment, Proaction can work with it. We coordinate through the phone, email, and payment methods the shop already uses.
Your existing accounts
Keep the relationships you already negotiated.
Bring your national accounts, fleet numbers, preferred providers, negotiated rates, and existing shop relationships.
Proaction open network
Go beyond a preferred network when the work requires it.
Proaction sources and coordinates additional providers based on the asset, repair, location, timing, and your rules.
Proaction execution
Voice agents + Proaction Professionals
One operating layer coordinates calls, emails, approvals, payments, follow-up, and records across every provider.
National providers
Local repair shops
Dealers & OEM facilities
Truck & equipment repair
Tire, glass & body
Specialty providers
Your accounts. Proaction's open network. Or both.
A new operating model
Same managedoutcome. Withouttraditional overhead.Same managed outcome.Without traditional overhead.
Traditional fleet programs carry call-center overhead, layered fees, and limited pricing visibility. Proaction Professionals and AI-augmented operations run the work efficiently and pass the savings to fleets.
Traditional fleet program
Their overhead becomes your fees.
Large call-center operations and layered handoffs
Percentage-based program fees
Limited visibility into source pricing
Closed or preferred provider networks
Your dollars fund
Maintenance and management overhead
Proaction
Built so fleets keep the savings.
Proaction Professionals and AI-augmented operations
$0 program fee
Source invoices and payments stay visible
Bring your network or use 200,000+ service locations
Your dollars fund
Approved maintenance
Same repair. Different bill.
One transparent repair bill. Every time.
Traditional fleet program
Fleet invoice
Maintenance & repair$1,920
Estimated program fee (12.5%)$240
Total$2,160
Not shown separately
Original estimateWarranty adjustmentUnderlying shop payment
Proaction
Complete cost record
Original shop estimate$2,340
Warranty adjustment−$420
Authorized shop payment$1,920
Program fee$0
Total$1,920
Included in the record
Source estimateAdjustmentApprovalShop paymentInvoice
Illustrative comparison using a 12.5% program fee. Actual pricing and invoice detail vary by provider and contract.
Prepaid payment management
Fund the work. We manage the balance.
Fund an agreed recurring maintenance balance based on expected spend. Proaction pays shops directly and keeps the balance visible.
Only approved spend draws from the balance.
Only overages are billed. Unused funds remain as a credit.
Current prepaid balance
$25,000.00
Approved invoice
$1,920.00
Service provider
Paid directly
Proaction pays the shop directly
Monthly reconciliation
One consistent statement
- Approved spend
- $1,920.00
- Overage billed
- $0.00
- Remaining prepaid balance
- $23,080.00
AI-assisted operations
Voice agents follow up. Proaction Professionals oversee.
Every execution is monitored through completion, so your team only steps in when it wants to.
Proaction voice agents
Contact providers, confirm availability, request estimates, capture status updates, and document each interaction.
AI-assisted operations
Connect updates to the right Case and Work Order, check policies, route approvals, and surface exceptions.
Proaction Professionals
Oversee every execution, review estimates, handle exceptions, and drive the work through completion.
Voice agent call
Provider
Local service facility
00:00
Availability confirmedIn progress
Estimate requestedWaiting
Completion ETA capturedWaiting
Conversation documentedWaiting
Proaction Professionals review
Estimate exception requires judgment before customer approval.
One visible path
Follow one repair from request to completion.
Every handoff becomes part of the same Case, Work Order, and service history instead of disappearing into calls, inboxes, and separate provider portals.
- 01
Case created
A driver, asset, system, or Proaction identifies the need.
- 02
Service sourced
Use an existing fleet account or Proaction's open service network.
- 03
Estimate reviewed
Pricing, warranty, policy, and repair scope are checked.
- 04
Work authorized
Approval happens automatically or through the person you designate.
- 05
Repair monitored
Shop follow-up, ETA changes, and exceptions stay documented.
- 06
Invoice reconciled
The source invoice is verified and the provider is paid.
- 07
Work Order closed
The complete service history remains in the Proaction Platform.
- 08
Billing stays visible
Every payment is shown against your prepaid balance. Only overages are charged, and unused funds remain as a credit.
Service & Repair Fleet Program
Let Proaction handle the maintenance work.
Bring your providers, fleet accounts, approval rules, and existing processes. We'll show you how the program can run with more visibility and no traditional program fees.